Wynnum Dentists’ Clinic Policies

At Wynnum Dentists, our clinic policies are designed to ensure fairness, consistency and the best possible experience for everyone. Please know they are never personal, but simply a part of running a respectful and well-running clinic. We deeply value your time, and we also value the time and effort our team puts into preparing for each appointment. To help make it as easy as possible to keep track of your appointments, we send multiple reminders via text, email and we will even call you 2 days prior to your appointment. These gentle reminders are there to support you because we understand that life gets busy. By honouring our policies, you’re helping us protect the time and care we dedicate to each and every one of our patients – yourself included! We thank you for your understanding!

At Wynnum Dentists, we value both our clinician’s time and patient satisfaction. To ensure we maintain the best experience for everyone, we have established the following policies:

48-hour Appointment Adjustment Policy

– We require at least 48 hours’ notice if you need to make any adjustments to your appointment. You can contact us via email or phone to make these adjustments (not through any social media outlets). Not confirming appointments via the automated reminder messaging system does not suffice as a cancellation. It is imperative that you reach out to us in the clinic via phone or email.

– If cancellation notice is given less than 48 hours before the appointment, the deposit paid will be forfeited and a new deposit will be required to reschedule the booking.

– If a cancellation is made more than 48 hours in advance, or if you need to reschedule, any deposits paid can be transferred as a credit on file to be used for a future appointment.

Booking Deposit Policy

– To secure any bookings, a booking deposit will be required. If you cancel your appointment with adequate notice (as outlined above), your deposit will be refunded, minus any administrative fees if applicable. Please understand that same-day cancellations are treated as a no-show. This is because, at such short notice, the appointment cannot be offered to another client who may require emergency treatment, and results in significant downtime for our staff, which impacts both scheduling and the cost of operations. We understand that unforeseen circumstances happen, and we always aim to approach each situation with compassion. However, repeated no-shows or late cancellations may result in a fee or require full deposits for future bookings.

• Deposit Amount: A deposit is required to secure your appointment with us. The deposit amount is a minimum of $50 OR as discussed with your clinician, which will be applied towards the cost of your treatment.
• Payment: The deposit can be paid via credit card or cash.

Late Arrivals Policy
– If you arrive more than 10 mins late, a $10 late fee will be added to the appointment. If you are 20 mins late, the appointment will be cancelled and any booking deposits paid will be taken. We strive to stay on schedule to be fair to all our patients and will do our best to accommodate however, we are unable to fall late for all our other clients and need to stay on schedule.

Patient Hygiene & Footwear Policy

At Wynnum Dentists, we are committed to providing a clean, safe, and professional environment for all our patients. To ensure the comfort, safety, and well-being of everyone in our clinic, we kindly ask that all patients follow the guidelines outlined below for personal hygiene and footwear during their visit.

Personal Hygiene

Good personal hygiene is essential for a positive experience in our clinic and for the safety of all patients and staff. We ask all patients to consider the following:

• Cleanliness: Please arrive at your appointment clean and well-groomed. Overall cleanliness helps ensure a positive experience for both you and our staff.
• Hand Hygiene: We encourage patients to wash their hands before entering the treatment area. Hand sanitizers are available throughout the clinic.

Footwear 

To ensure your safety and comfort during your visit, all patients are required to wear shoes inside our clinic.

Treatment Consent Policy

At Wynnum Dentists, your health, safety, and understanding are our top priorities. Before any dental treatment or procedure is performed, we want to ensure that you are fully informed and comfortable with the recommended course of action. Our Treatment Consent Policy is designed to explain how we obtain consent for treatment, the information we provide, and your rights as a patient.

Informed Consent

In accordance with dental practice standards, we require all patients to provide informed consent before any treatment or procedure is undertaken. This means that you will be given clear and comprehensive information about the proposed treatment, including:

• The nature of the treatment: A full explanation of what the treatment involves and what to expect.
• Potential risks and benefits: We will discuss the possible risks, side effects, and complications, as well as the anticipated benefits of the treatment.
• Alternative treatments: If applicable, you will be informed of any alternatives to the proposed treatment, including the option of doing nothing.
• Costs: We will provide you with an estimate of the costs associated with the treatment, including any insurance or payment options that may be available.

Procedure for Obtaining Consent 

1. Discussion: Our dental team will explain your treatment options, answer your questions, and address any concerns you may have.
2. Written Consent: Once you have received all the necessary information and are comfortable with the proposed treatment, you will be asked to sign a consent form. This confirms that you understand the treatment, its potential risks and benefits, and agree to proceed.
3. Revoking Consent: You have the right to withdraw your consent at any time before the treatment begins. If you choose to do so, please notify your dentist immediately.

Your Rights as a Patient

Voluntary Participation: You are under no obligation to accept any recommended treatment. You have the right to seek a second opinion or explore alternative treatment options.

• Understanding: If you have any questions or if anything is unclear regarding the proposed treatment, please let us know. We are happy to provide further explanation to ensure you are fully informed.
• Right to Refuse: You have the right to refuse any treatment at any time, even if you have previously consented.

Your Responsibility

To ensure you receive the best possible care, please provide accurate information about your health history, any allergies, and any medications you are taking. This information helps us make the best treatment decisions for you.

Contact Us

If you have any questions or concerns about the Treatment Consent Policy or the specific treatments we provide, please don’t hesitate to contact us. We are here to assist you in making informed decisions about your dental health.